Your opinion counts

Ottawa, ON - April 16, 2018

At the Office of the Veterans Ombudsman, we strive to continuously improve our services to Veterans and their families. Our team of dedicated professionals is proud to assist you with your requests. We work hard to solve issues, to make objective and evidence-based recommendations, and to obtain the best outcome for you and your family.

Beginning March 19th, when a complaint is received by the OVO, individuals will be asked if they would complete a client experience questionnaire when their file is closed. This new initiative will provide an opportunity for Veterans and their families to express their views and provide feedback on the service they received from our Office.

The information collected will remain confidential and anonymous. It will help us streamline our processes, measure the complaint response time, address your concerns and requirements, and improve our overall service delivery to you. According to your answers, we will be able to identify areas where we do well and others that we will need to improve.

We value and appreciate your suggestions, please tell us how you would rate your experience. If you have questions, please visit the FAQ page or contact us.


Guy Parent
Veterans Ombudsman

Blog Comments

Please add your comment below. Remember if your submission is a complaint about your circumstances please use the Submit a Complaint section.

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Provision of the information requested on this form is voluntary. It is collected under the authority of the Veterans Ombudsman Order in Council P.C. 2007-530. The information is collected for the purpose of providing an opportunity for the public to provide input on issues identified in the Veterans Ombudsman’s blog. Personal information that you provide is protected under the provisions of the Privacy Act.

The Act provides you with the right to access and request correction of your personal information.

Your personal information will be stored in Personal Information Bank number VAC PPU 210.

If you have any questions, contact our Access to Information and Privacy Coordinator.


LJ said:

I submitted a complaint last summer as I had two claims at Step 3 since December 2017 and Jan 2018. I was informed by the first staff member to expect settlement by January. Then after January passed I was told in April. 68 weeks ones at step 3 for the oldest claim. We know hat some claims settle in minimal time so why the changing answers and lack of clarity?

April 23, 2019 11:40 AM

Office of the Veterans Ombudsman replied:

Please contact our office at 1-877-330-4343 to discuss.

April 25, 2019 2:43 PM

Scott said:

I am wondering if a member has both award and pension add up to 112% . Do they add them together and use 100%.. Is it a myth that you can ask for a lump sum up to age 80? This is getting so confusing. Thank for your help.

November 14, 2018 11:39 PM

Office of the Veterans Ombudsman replied:

Hi Scott, please call us at 1-877-330-4343 so we can help you.

November 15, 2018 5:07 PM

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